Revest provides seamless integration with e-commerce platforms (such as Magento) to unify your sales channels. This allows you to manage online orders and prepare them directly through your physical store's POS interface.

This guide covers how to synchronize data, manage online orders, and process returns step-by-step.

1. Automatic Data Synchronization

When e-commerce integration is activated, the system automatically synchronizes essential data to ensure unified operations:

  • Order Synchronization: Orders placed through the online store appear automatically in the Back Office and on the designated POS screens for fulfillment.
  • Customer Synchronization: Customer data originating from the online store (Magento) is automatically added and updated within Revest to create a unified customer profile.
  • Online Product Display: For a product to be visible and available for sale online, the "Sell on E-commerce" (or "Sell online") option must be enabled in the product settings within the Back Office.

2. Processing E-Commerce Orders via POS

Store staff can receive and process online orders alongside local in-store (offline) orders from the exact same interface.

Order Processing Steps

  1. Access Orders: From the side menu in the POS system, navigate to the Orders screen.
  2. Identify Online Orders: Incoming e-commerce orders are marked with the word "Online" in the "Source" field, easily distinguishing them from in-store purchases.
  3. Prepare the Order: Open the order details to review the requested products and quantities, then begin preparation and packing.
  4. Hand Over for Delivery: Once prepared, the order is handed over to the delivery driver.
  5. Update Order Status: Change the order status in the system (for example, from "Open" to "Delivered" or "Closed"). Once the order is closed, the system automatically converts it into a final Sales Invoice and processes the financial and inventory movements.

3. Managing E-Commerce Returns

The system offers flexibility for customers who made purchases online to return their products at physical store locations:

  • The POS cashier can search for the online order invoice and process the return or refund directly from the store. This simplifies procedures for the customer and ensures the store's local inventory is updated instantly.

Important Notes on E-Commerce Orders

  • Promotional Offers: Specific physical store offers (Store Offers) are not applied to online e-commerce orders.
  • Order Routing: The system automatically routes e-commerce orders to the geographically appropriate or pre-assigned store for fulfillment.